Refund & Return Policy
Our commitment to your satisfaction — hassle-free returns and refunds.
Important: Due to the nature of our herbal wellness products (health and hygiene category), we follow a strict but fair return and refund policy. Please read carefully before placing an order.
Return Window
You may request a return within 7 calendar days from the date of delivery. Requests made after 7 days will not be eligible for return or refund.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unopened, unused, and in its original packaging with all seals intact.
- We reserve the right to reject returns if the product shows signs of use or tampering.
- Products purchased as part of a combo pack must be returned as a whole set — individual items from a combo cannot be returned separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund, including return shipping costs.
Refund Process
- Contact us via WhatsApp or email with your order ID and reason for return.
- Our team will review your request and provide a return address within 24 hours.
- Ship the product back to us (customer bears return shipping unless damaged/incorrect).
- Once received and inspected, refund will be processed within 3-5 business days.
Refund Method: Refunds are issued to the original payment method. For COD orders, refund is processed via bank transfer (please provide your bank details).
Exchange
At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
Cancellation
Orders can be cancelled within 2 hours of placement at no charge. After 2 hours, if the order has already been processed or shipped, cancellation may not be possible. To request a cancellation, contact us immediately via WhatsApp or phone.
Contact Us for Returns
To initiate a return or ask any questions about this policy:
- Phone / WhatsApp: +91 9557687044
- Email: alshifaherb000@gmail.com